Refund policy

NextGen No‑Refund Policy

All sales are final. We do not offer refunds for purchases of templates, jigs, gadgets or other products sold through this website.
If an item is faulty, damaged in transit, or not as described, NextGen will provide a repair, replacement or refund where required under Australian Consumer Law. Consumer guarantees under the ACL cannot be excluded by this policy.
To request a remedy for a faulty or damaged product, contact us within 7 days of delivery with your order number, photos of the issue, and a brief description to: support@nextgen.com.au. We will respond within 5 business days with return or remedy instructions.
Returned items must be unused (unless defective), include original packaging, and be shipped at the buyer’s expense unless NextGen arranges or agrees to cover return postage. We recommend using a tracked service.
If NextGen determines a replacement or repair is appropriate, we will ship the replacement at no additional cost. If a refund is required under law, we will issue it within 14 days of confirming the eligible claim using the original payment method.
This policy does not affect your statutory rights under applicable consumer protection laws.

Effective date: 03/19/2026

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